How long does it take my order to ship?
Each piece is made to order and shipped via UPS. Please allow approximately 10-12 weeks to receive your order. Some of our products may ship in less time, this will be noted on the product page. Please contact us at email@example.com if you have a question about your order or shipping status.
Do you ship internationally?
International shipping is available upon request, please reach out to us at firstname.lastname@example.org for more information.
Can I recycle the packaging?
Yes and we encourage you to do so. All cardboard, plastic, and paper packaging can be recycled.
Care & Materials
Are your items dishwasher, microwave and food-safe?
Yes. While pieces can withstand the dishwasher, for best results we suggest to hand wash with care. If you have a question about the care or safety of your item, please email us at email@example.com.
How do I care for your candles?
Prior to each use, trim the wick to 1/4". While its scent is delightful, limit burn time to 2-3 hours per session.
Keep out of reach of children. Never leave a burning candle unattended. Always place it on a protected surface.
How are the products at dumae made?
Each and every product is handmade using traditional wheel throwing and hand building techniques in our studio. Our designers create pieces in small batches to ensure the highest quality. We do not use molds, jiggering, slip casts or industrial machines to produce mass quantities. Our products are designed with intention, fired with love and handmade in Los Angeles.
What types of colorways and glazes do you offer?
dumæ offers a cohesive variety of home fashion colorways that you can build your collection upon over time.
Do you offer glaze swatches or samples?
As part of our Partners program, we do offer sample swatches. Please inquire at firstname.lastname@example.org.
What is your return/exchange policy?
All sales are final. Please email us with any questions or concerns regarding your order at email@example.com.
Can I return a custom piece?
No. All sales are final. Please email us with any questions or concerns regarding your order at firstname.lastname@example.org.