FAQ
Shipping
How long does it take my order to ship?
Each piece is made to order and shipped via UPS. Please allow approximately 10-12 weeks to receive your order. Some of our products may ship in less time, this will be noted on the product page. Please contact us at info@dumae.co if you have a question about your order or shipping status.
Do you ship internationally?
International shipping is available upon request, please reach out to us at info@dumae.co for more information.
Can I recycle the packaging?
Yes and we encourage you to do so. All cardboard, plastic, and paper packaging can be recycled.
Care & Materials
Are your items dishwasher, microwave and food-safe?
Yes. While pieces can withstand the dishwasher, for best results we suggest to hand wash with care. If you have a question about the care or safety of your item, please email us at info@dumae.com.
How do I care for your ceramics?
- Handle with care: Be gentle when handling ceramic pieces to avoid chipping or cracking.
- While pieces can withstand the dishwasher, for best results we suggest hand wash with care. Avoid using harsh detergents or abrasive cleaners.
- Dry thoroughly: After washing, dry the ceramic pieces completely with a soft cloth to prevent water spots and stains.
- Avoid extreme temperatures: Ceramic pieces should not be subjected to sudden changes in temperature, such as placing them directly from the refrigerator to a hot oven.
- Avoid prolonged exposure to sunlight: Direct sunlight can cause fading or discoloration over time, so it's best to display ceramic pieces away from direct sunlight.
- Use protective pads: When placing ceramic pieces on surfaces, use felt or rubber pads to prevent scratching.
- Store properly: If storing ceramic pieces, wrap them individually in soft cloth or bubble wrap to prevent scratches and chips.
- Avoid microwave and oven: Unless specifically labeled as microwave or oven-safe, avoid using ceramic pieces in microwave or oven.
How do I care for your candles?
Trim wick to 1/4” before each burn
Keep candle on flat, fire resistant surface
Allow wax to melt to the edge of the vessel on the first burn for best results
Keep candles out of reach of pets & children
Do not burn for longer than four hours
Process
How are the products at dumæ made?
Each and every product is handmade using traditional wheel throwing and hand building techniques in our studio. Our designers create pieces in small batches to ensure the highest quality. We do not use molds, jiggering, slip casts or industrial machines to produce mass quantities. Our products are designed with intention, fired with love and handmade in Los Angeles.
What types of colorways and glazes do you offer?
dumæ offers a cohesive variety of home fashion colorways that you can build your collection upon over time.
Do you offer glaze swatches or samples?
As part of our Partners program, we do offer sample swatches. Please inquire at partners@dumae.co.
Returns
What is your return/exchange policy?
All sales are final. Please email us with any questions or concerns regarding your order at info@dumae.co.
Can I return a custom piece?
No. All sales are final. Please email us with any questions or concerns regarding your order at info@dumae.co.
Trade
Do you offer a trade discount?
Please refer to our Partners page, where you can fill out an application for next steps or email partnerships@dumae.co.
Get in Touch
For any additional questions, please email us at info@dumae.co.